We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Exchanges or refunds will NOT be accepted for the following:
1. Flavor Profiles: These tend to change some with each harvest. We can’t control the flavor or the way you roast it, just the quality of the bean we sell.
2. Unexpected Differences: Different geographic regions grade their beans differently. If you’re not sure of the difference in grade for a particular country or region please research it before buying. There is no universal standard.
Exchanges or refunds WILL be accepted for the following: Damaged Products, Incorrect Products, Stolen or Non-Delivered Packages.
Due to health code and sanitary concerns, the product must be returned, unopened and in its original packaging to be accepted. We’ll ship you another coffee of your choice for exchanges.
To return a product use our contact form at https://copantrade.com/contact-us/ to begin the return process and, once approved, have a return label sent to you. You will receive the return label by email at the address used to place the order.
Please include the following in your message:
2. Order Number
3. Description of your issue.
If for any reason you do not wish to exchange the product, we will refund your initial purchase, minus the shipping cost.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.